Privacy Policy

 

At vaselinemall, we fully respect and protect the personal privacy of every user and customer who visits our website and purchases our Healing Jelly, Lotions & Moisturizers. This Privacy Policy clearly explains how we collect, use, store, protect and disclose your personal information when you access our website, place orders, and enjoy our shopping services. This policy applies to all users of the vaselinemall official website.

1. Information We Collect

We only collect necessary personal information to ensure smooth website operation, order processing and customer service delivery. The information we collect mainly includes:
Personal Identification Information: Name, email address, contact phone number, shipping address and other basic information you fill in when registering an account or placing an order.
Order & Transaction Information: Purchase records, product preferences, order details, payment verification information and after-sales service records generated during your shopping process.
Website Access Information: Browser type, device information, IP address, page browsing records, access time and other anonymous data collected automatically when you browse our website, helping us optimize website experience.

2. How We Use Your Information

All collected personal information is only used for legitimate and necessary business purposes, and will never be used for unauthorized purposes. The main usage scenarios are as follows:
To complete order confirmation, product delivery, logistics tracking and after-sales support for your purchased skincare products;
To reply to your consultation messages, solve product and order problems, and provide timely customer service;
To optimize our product selection, website interface and shopping process, improving your overall shopping experience;
To send necessary order notifications, service updates and product-related reminders, with no spam messages;
To maintain website security, prevent abnormal access and protect user and platform legitimate rights and interests.

3. Information Protection & Storage

We adopt standard industry security technologies and management measures to protect your personal information from unauthorized access, disclosure, tampering, loss or misuse. Your personal data will be stored in a secure and encrypted environment. We only retain your information for the period necessary to fulfill the purposes of collection, including completing transaction services, resolving after-sales issues and complying with normal business retention rules. When the information is no longer needed, we will take safe deletion and disposal measures.

4. Information Sharing & Disclosure

vaselinemall will never sell, rent or trade your personal information to any third parties for commercial purposes without your explicit consent. We may only share your necessary information with trusted service providers who assist our business operation, including logistics carriers, payment service providers and technical support partners. All third-party partners have signed strict confidentiality agreements and are only allowed to use your information to complete designated services. Meanwhile, we may disclose your information if required by official legal procedures and mandatory regulatory requirements.

5. Cookies Usage

Our website uses standard Cookies to record user browsing preferences, recognize repeated visitors, stabilize website access status and optimize page display effect. These small data files help us provide you with a more personalized and smooth shopping experience. You can adjust your browser settings to accept or refuse Cookies at any time. Refusing Cookies will not affect your basic browsing and shopping functions on our website.

6. User Rights

You have the right to check, modify and update your personal information on our website. You may also contact our customer service team to inquire about the usage status of your personal data, request inappropriate data correction or apply for data deletion within a reasonable scope. For all legitimate user requests, we will respond and process them in a timely manner.

7. Policy Updates

We reserve the right to update and adjust this Privacy Policy irregularly to adapt to business development and industry standard changes. Any updated version will be posted on our official website with effective notification. Continued use of our website and services after policy updates means your recognition and acceptance of the latest Privacy Policy.

8. Contact Us

If you have any questions, doubts or requests regarding this Privacy Policy and your personal information protection, please feel free to contact us via our official email: support@vaselinemall.com.