Shipping Policy

This Shipping Policy applies to all orders placed on vaselinemall, covering the shipping processing rules, delivery timeframes, shipping services and relevant regulations for all our Healing Jelly, Lotions & Moisturizers products. By purchasing items on our website, you acknowledge and agree to the shipping arrangements stated below. We are dedicated to providing stable, fast and affordable global shipping services for every customer.

1. Order Processing Time

All valid and fully paid orders will be processed and dispatched from our warehouse within 1 to 3 business days. Our team conducts careful product inspection, professional packaging and order verification before shipment to ensure all skincare products are intact and qualified for delivery. Orders placed on weekends or holidays will be processed on the next working day.

2. Global Delivery Timeframe

We provide unified global shipping services for all customers worldwide. Regardless of your delivery region, the standard delivery time for all orders is 6 to 12 business days after shipment. The delivery period is fixed for all global destinations with no regional distinction. Please note that occasional minor delays may occur due to logistics updates, customs clearance progress or unexpected transit circumstances, which are beyond our control.

3. Shipping Service & Fees

Global Free Shipping: vaselinemall offers completely free worldwide shipping for all products on our website. There are no hidden shipping fees, handling fees or regional surcharges for any orders, bringing cost-effective shopping experiences to every global user.
Expedited shipping options are available for customers who need faster delivery. Customers can choose the upgraded shipping service according to personal demand to shorten the standard delivery period, ensuring timely receipt of skincare products.

4. Shipping Information Accuracy

Customers are required to fill in accurate and complete shipping addresses, recipient information and valid contact details when placing orders. We will strictly deliver goods according to the address information submitted in your order. We are not responsible for delivery failure, package return or loss caused by incorrect or incomplete customer-provided address information.

5. Package Tracking

Once your order is shipped, we will update the corresponding tracking information in a timely manner. You can monitor the real-time transit status of your package through the official tracking channel. If you encounter abnormal logistics status, stagnant updates or other shipping problems, you can contact our customer service team for professional inquiry and assistance.

6. Shipping Exceptions

In case of force majeure factors including extreme weather, official logistics suspension, customs inspection adjustment and other uncontrollable situations, the shipping and delivery time will be appropriately extended. We will actively follow up on the order status and notify customers of relevant updates in a timely manner. For shipping exceptions caused by our warehouse errors, we will provide reasonable follow-up solutions to protect customer rights.

7. Policy Updates

We reserve the right to adjust and update this Shipping Policy at any time to adapt to logistics service upgrades and business optimization. The latest policy content will be officially displayed on our website. Continued use of our website and continued purchase of our products mean your acceptance of the updated shipping rules.

8. Contact Us

If you have any questions about order processing, delivery time, shipping services or other shipping-related issues, please feel free to reach out to our support team via official email: support@vaselinemall.com. We will respond to your inquiries and solve your problems as soon as possible.